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FAQs

General Questions

Q: What is ToolTruck UK?

A: ToolTruck UK is a leading supplier of high-quality tools and equipment for the automotive industry, including garages, body shops, and DIY enthusiasts.
Q: Where is ToolTruck UK located?

A: ToolTruck UK is based in Norwich. For our complete address and contact details, please visit our Contact Us page.
Q: How can I contact ToolTruck UK?

A: You can reach us via phone at 01603 402850, email at sales@tooltruck-uk.com, or by filling out the contact form on our website.

Products

Q: What types of products do you offer?

A: We offer a wide range of tools and equipment including hand tools, power tools, diagnostic equipment, garage equipment, and much more.
Q: Do you offer any warranties on your products?

A: Yes, most of our products come with a manufacturer’s warranty. Please check the specific product page for warranty details.

Orders and Shipping

Q: How can I place an order?

A: You can place an order directly through our website. Simply add the items you want to your cart and proceed to checkout.
Q: What payment methods do you accept?

A: We accept various payment methods including credit/debit cards, PayPal, and bank transfers.
Q: How long will it take to receive my order?

A: Delivery times vary depending on your location and the shipping method selected. Typically, orders are delivered within 3-5 business days in the UK.

Returns and Exchanges

Q: What is your return policy?

A: We offer a 30-day return policy on most products. Items must be returned in their original condition and packaging. Please see our Return Policy page for more details.
Q: How do I initiate a return or exchange?

A: To initiate a return or exchange, please contact our customer service team with your order details.

Special Offers and Promotions

Q: Do you offer any discounts or promotions?

A: Yes, we regularly offer discounts and promotions. Please check our website or sign up for our newsletter to stay updated on the latest deals.
Q: How can I stay informed about new products and promotions?

A: You can subscribe to our newsletter and follow us on social media to receive updates on new products, promotions, and events.

Events and Demonstrations

Q: Do you participate in any trade shows or events?

A: Yes, we regularly participate in industry trade shows and events. Check our social media channels for upcoming appearances.
Q: Can I schedule a private demonstration?

A: Yes, we offer private demonstrations by appointment. Please contact us to schedule a time on 01603 402850.